Shipping Policy

Last updated: July 28, 2026

Ribbonora is committed to providing a clear and dependable delivery experience. This Shipping Policy applies to orders placed through ribbonora.shop.

1. Free Worldwide Shipping

We offer free standard shipping to supported destinations worldwide.

There is no minimum purchase requirement for free standard shipping unless a different condition is clearly displayed during checkout.

Free shipping covers standard delivery charges but does not necessarily include customs duties, import taxes or fees imposed by local authorities.

2. Order Processing

Orders are reviewed and prepared after payment authorization.

Most orders begin processing promptly. Processing may take longer during weekends, public holidays, major promotions, high-volume periods or when additional order verification is required.

Customers will receive an order confirmation at the email address entered during checkout.

3. Estimated Delivery Time

Our estimated delivery time is 7–10 days.

Delivery estimates begin after an order is confirmed and may vary depending on the destination, carrier network and local delivery conditions.

The 7–10 day estimate is provided in good faith but is not a guaranteed delivery date. Delays may occur because of customs inspections, severe weather, transportation disruptions, incorrect addresses, public holidays or other circumstances outside our control.

4. Tracking Information

When tracking is available, shipping confirmation and tracking details will be sent by email.

Tracking information may require additional time to update after the parcel is handed to the carrier. A temporary absence of tracking updates does not necessarily mean the package has stopped moving.

Customers are responsible for monitoring available tracking information and making reasonable arrangements to receive the parcel.

5. Delivery Addresses

Please provide a complete and accurate shipping address during checkout.

Your address should include:

• Full recipient name.
• Street address and unit number, when applicable.
• City, state or province.
• Postal or ZIP code.
• Country.
• Valid telephone number and email address.

Contact us immediately if you notice an address error. Address changes cannot be guaranteed after processing or shipment begins.

Ribbonora is not responsible for delivery problems caused by incomplete or incorrect information supplied by the customer.

6. International Orders

International shipments may pass through customs.

The customs authority in the destination country may apply import duties, taxes, brokerage charges or inspection fees. These charges are not shipping fees collected by Ribbonora and are generally the recipient’s responsibility unless otherwise required by law.

Customs processing may extend the delivery timeline.

7. Multiple Packages

Products from the same order may occasionally be shipped separately because of inventory availability or fulfillment arrangements.

When an order is divided into multiple parcels, packages may arrive on different dates. You will not be charged additional standard shipping fees.

8. Delayed Shipments

If your package has not arrived within the expected delivery period, review your tracking information and confirm that the shipping address is correct.

You may then contact us at support@ribbonora.shop with your order number. We will review the available shipping information and assist with the next appropriate step.

Carrier delays do not automatically indicate that a package is lost.

9. Lost Packages

A shipment may be considered lost only after the carrier confirms the loss or after a reasonable investigation period has passed.

If a package is confirmed lost, we may offer a replacement or refund after reviewing the circumstances.

Claims involving incorrect addresses, package forwarding, delivery refusal or failure to collect a parcel may not qualify for the same resolution.

10. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

• Check around the delivery location.
• Ask household members, neighbors or building staff.
• Review any delivery notice or photograph.
• Contact the carrier for additional delivery details.

If the package remains missing, contact us promptly. We will review the matter, but a delivered tracking status does not guarantee automatic replacement or refund.

11. Refused and Undeliverable Packages

Packages may be returned when:

• The address is incomplete or incorrect.
• Delivery is repeatedly unsuccessful.
• The recipient refuses the parcel.
• The parcel is not collected from a local facility.
• Customs charges remain unpaid.

If an order is returned to the sender, contact us for assistance. Any refund or reshipment will be determined after the returned parcel is received and reviewed.

12. Order Changes and Cancellations

Contact us immediately if you need to modify or cancel an order.

We will make reasonable efforts to assist, but we cannot guarantee changes after the order enters processing or shipment.

Once an order has shipped, it must be handled under our Return & Refund Policy.

13. Shipping Contact

For shipping questions, contact:

Email: support@ribbonora.shop
Phone: +1 602-692-1410
Address: 48 W Lewis Ave, Phoenix, AZ 85003, United States

Please include your order number when requesting assistance.