Refund policy
Return & Refund Policy
At Ribbonora, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, eligible products may be returned within 30 days of delivery.
30-Day Return Period
You have 30 days from the date your order is delivered to request a return.
To qualify for a return, the product should generally:
- Be returned in its original condition
- Be unused, unworn or unwashed
- Include original packaging where reasonably possible
- Include all accessories, components or items included with the original order
- Have proof of purchase or an order number
Please contact us before returning any product so our customer support team can provide appropriate instructions.
Free Returns
Ribbonora offers free returns on eligible purchases within the 30-day return period.
Customers should not return a product to an address without first contacting our support team. Return instructions may vary depending on the product, destination or fulfillment location.
To begin a return, contact:
Email: support@ribbonora.shop
Phone: 602-692-1410
Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If your item arrives damaged, defective, incomplete or different from what you ordered, contact us as soon as reasonably possible.
Please provide:
- Your order number
- A description of the problem
- Clear photographs of the product and packaging when applicable
After reviewing the request, we may provide a replacement, refund or another appropriate resolution.
Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will normally be issued to the original payment method used when placing the order.
Processing times may vary depending on your bank, credit card provider or payment service. Once Ribbonora issues the refund, additional processing time by your financial institution may apply.
Order Cancellations
If you would like to cancel or change an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, cancellation may no longer be possible.
If the order has already been shipped, you may request a return after receiving it in accordance with this policy.
Exchanges
If you need a different product, size, color or design, please contact our customer support team.
Depending on availability and the circumstances of your order, we may arrange an exchange or recommend returning the original product and placing a new order.
Non-Returnable Items
Certain items may not qualify for return where required for hygiene, safety or legal reasons, particularly if they have been extensively used, washed, damaged after delivery or altered by the customer.
This does not affect any rights you may have regarding defective or incorrectly supplied products.
Contact Us
For return or refund assistance:
Ribbonora
48 W Lewis Ave
Phoenix, AZ 85003
United States
Email: support@ribbonora.shop
Phone: 602-692-1410