Return & Refund Policy

Last updated: July 28, 2026

At Ribbonora, customer satisfaction is important to us. We offer free returns and refunds for eligible products requested within 30 days of delivery.

This Return & Refund Policy explains the requirements, procedures and timelines that apply to purchases made through ribbonora.shop.

1. Thirty-Day Return Period

You may request a return within 30 calendar days from the date your order is marked as delivered.

To qualify for a return, the product must be:

• Unworn, unwashed and unused.
• In its original condition.
• Free from stains, odors, makeup, perfume, pet hair or other signs of use.
• Returned with its original packaging, labels and accessories, when applicable.
• Accompanied by valid proof of purchase.

We reserve the right to decline a return when a product does not meet these conditions.

2. Free Returns

Ribbonora provides free standard return shipping for approved returns.

Before returning an item, contact us at support@ribbonora.shop. Our team will review your request and provide return instructions.

Products returned without prior approval may not be accepted or refunded. Please do not send a return directly to our business address unless our support team specifically instructs you to do so.

3. How to Request a Return

To begin a return, email us with the following information:

• Your full name.
• Your order number.
• The product you would like to return.
• The reason for the return.
• Clear photographs if the product is damaged, defective or incorrect.

After reviewing your request, we will provide return instructions and, when applicable, a prepaid standard return label.

Approved returns should be shipped within seven days after receiving return authorization.

4. Damaged, Defective or Incorrect Products

Please inspect your order shortly after delivery.

Contact us promptly if your product arrives damaged, defective or different from what you ordered. Include your order number and clear photographs showing the issue.

After verification, we may offer one of the following solutions:

• A replacement product.
• A full refund.
• Another appropriate resolution agreed upon with you.

You will not be charged return shipping for a verified damaged, defective or incorrect product.

5. Refund Processing

Once your return has been delivered and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for your bank, card issuer or payment provider to post the refund to your account.

Processing times are determined by the payment provider and may vary. Ribbonora does not control delays caused by banks or payment processors.

Because standard shipping is free, there is normally no original shipping charge to refund. Expedited shipping charges, when available and voluntarily selected by the customer, may be non-refundable unless the order was damaged, defective or incorrect.

6. Exchanges

We do not guarantee direct exchanges because product availability may change.

To obtain a different color, pattern or design, contact us. Depending on availability, we may arrange a replacement or ask you to return the original product for a refund and place a new order.

7. Order Cancellations

Orders may be canceled only before they enter processing or shipment.

To request a cancellation, contact us as soon as possible at support@ribbonora.shop. We cannot guarantee that a cancellation request will be completed after an order has been submitted.

If the order has already shipped, you may request a return after delivery under this policy.

8. Refused or Undeliverable Orders

Orders returned because of an incorrect address, refused delivery, repeated failed delivery attempts or failure to collect the parcel may be reviewed individually.

Additional shipping charges resulting from incorrect customer-provided information may be deducted from the refund where permitted by law.

Please check your delivery address carefully before completing checkout.

9. Return Responsibility

Use the return method provided by our customer support team and retain your return receipt until the refund is complete.

Ribbonora is not responsible for products returned using an unauthorized or untrackable shipping method.

10. Contact

For return or refund assistance, contact:

Ribbonora Customer Support
Email: support@ribbonora.shop
Phone: +1 602-692-1410
Address: 48 W Lewis Ave, Phoenix, AZ 85003, United States